Our Services
Scalable Excellence for Global Brands
OUR SERVICES
Comprehensive BPO Solutions
Customer Service Excellence
- Omnichannel Support: We engage your customers through voice, email, and live chat to ensure no inquiry goes unanswered.
- End-to-End Handling: From processing orders and returns to complex complaint resolution and strategic upselling.
Sales & Telemarketing
- Proactive Growth: Our team manages outbound pitching, high-quality lead generation, and customer profiling to fuel your sales pipeline.
- Market Research: We conduct surveys and follow-up calls to provide you with actionable business intelligence.
Specialized Technical Support
- IT Help Desk: We provide remote assistance, network troubleshooting, and software configuration to keep your technology running smoothly.
- Ticket Dispatching: 24/7 management of both emergency and non-emergency inbound calls with expert routing and escalation handling.
Appointment Setting
- Calendar Management: We bridge the gap between prospects and your sales team by scheduling consultations and managing prospect follow-ups.
Our Achievements
Performance by the Numbers
- 70–85% First Call Resolution (FCR): We strive to resolve issues during the first contact, significantly reducing repeat calls and improving customer satisfaction.
- 90%+ Customer Satisfaction (CSAT): Our rigorous quality assurance (QA) ensures every interaction reflects your brand's excellence.
- Zero Downtime Operations: As a virtual-first center, we leverage a distributed workforce to ensure consistent service regardless of local outages or weather events.
- Rapid Scaling: We have successfully scaled operations from small pilot teams to 40+ seat capacities within weeks to meet seasonal demands.
Mail Us On:
kronobpos@gmail.com
CLIENT STORIES
Client Success Stories
Awsome Services
KRONO didn't just give us a call center; they gave us a strategic partnership. Their team handled our lead generation with a professional touch that immediately improved our conversion rates. They are reliable, efficient, and deeply invested in our success.am sit amet ligula et justo tincidunt laoreet non vitae lorem. Aliquam porttitor tellus enim, eget commodo augue porta ut. Maecenas lobortis ligula vel tellus sagittis ullamcorperv vestibulum pellentesque cursutu.
7 Days Ago
Services FAQ
Everything You Need to Know About KRONO’s Support Solutions
Can KRONO handle specialized industries like Medical or Finance?
Yes. We cater to various specializations, including medical, finance, real estate, tourism, and IT. Our staff undergoes specific training to ensure compliance and industry-specific expertise.
How do you measure the success of a campaign?
We track key performance indicators (KPIs) such as Net Promoter Score (NPS), Average Handle Time (AHT), and First Contact Resolution (FCR) to provide you with transparent, data-driven reports.
What hours does your team work?
We offer flexible shifts and 24/7 availability to match your business hours or provide round-the-clock support for your global customer base.
Is there a minimum seat requirement to start?
No. We specialize in providing scalable solutions. Whether you need one dedicated agent or a full team, we can tailor a plan that fits your current budget and growth goals.
Outsourcing For Companies That Care About Performance!
Ready to Redefine Your Efficiency?
Don’t just outsource. Partner with a team that cares about your growth as much as you do.
